EFW Claims

Unfortunately things don’t always go as planned and shipments occasionally get damaged. We’ve pulled together a few tips along with general information for filing a claim with Estes Forwarding Worldwide

What to do when freight damage is found

• Thoroughly inspect the integrity of the external packaging.
• If external packaging, shrink wrap, etc., is not intact, record any damages on the Bill of Lading (BOL) or Proof of Delivery Receipt (POD)
• Take photographs of any external packaging damage and product damage.

• Contact Estes Forwarding Worldwide immediately to report damages (not your third-party logistics service provider).
• Don’t throw anything away. If Estes Forwarding Worldwide inspects the product, they will use this to determine if the damage to the product is consistent with damage to containers.
• Note: For concealed damage, most carrier have a 5-day deadline from the delivery date to file any damage claims. If you find damages after the delivery of your product, follow the same protocol above within those 5 days

Who do I contact about freight claims?

I Shipped Using

I Purchased Freight Insurance

• Contact FreightCenter at 800.716.7608

• Contact Estes Forwarding Worldwide immediately to report damages
• Contact FreightCenter at 800.716.7608

• Contact Estes Forwarding Worldwide immediately to report damages
• Contact FreightCenter at 800.716.7608

• Contact Estes Forwarding Worldwide immediately to report damages

I Shipped Using

I Purchased Freight Insurance

• Contact FreightCenter at 800.716.7608

I Shipped Using

I Purchased Freight Insurance

• Contact Estes Forwarding Worldwide immediately to report damages
• Contact FreightCenter at 800.716.7608

I Shipped Using

I Purchased Freight Insurance

• Contact Estes Forwarding Worldwide immediately to report damages
• Contact FreightCenter at 800.716.7608

I Shipped Using

I Purchased Freight Insurance

• Contact Estes Forwarding Worldwide immediately to report damages

Filing a freight claim with Estes Forwarding Worldwide

• Double-check that Estes Forwarding Worldwide handled the damaged freight. You can find the carrier on your BOL paperwork.
• Click the claim form link for the carrier that handled the damaged freight.
• Complete the Estes Forwarding Worldwide claim form and submit the form to the Estes Forwarding Worldwide claims department per the carrier’s instructions.
• Provide all necessary documentation, such as the BOL, POD, damage photos, and invoices.

Important

To make a valid liability claim, Estes Forwarding Worldwide must be at fault for the damaged or lost freight.

If damages occur from inadequate packaging, loading errors, or weather-related instances, Estes Forwarding Worldwide is not responsible or at fault for the damage.

Estes Forwarding Worldwide Claims Department Contacts

• Claims Form:

What Happens Next?

The following is general carrier policies. Estes Forwarding Worldwide may have policies that differ somewhat

• After a claim is submitted with the proper documentation, the carrier has 30 business days to acknowledge the claim.
• The carrier will assign a claim number to the file.

• Often claims take a while to investigate. Legally, the carrier has 120 days to respond with approval or denial of the claim.
• After the 120 business days, the carrier will continue to keep you informed at 60 business-day intervals until your claim is settled.